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Concierge Service

Concierge Services:

  • 24 hours information / luggage assistance service
  • Transportation assistance (Chargeable services)
  1. Taxi booking
  2. Private airport pick-up & drop-off
  3. Shuttle services
  • Shuttle bus service & chargeable airport pick up / drop off service

All room packages are inclusive of shuttle bus services going to and from Dubai Mall / Burj Khalifa and La Mer Beach at scheduled timings. We also offer frequent drop/pickups to Al Jadaf metro station and drop to/ pickup from all Dubai Airport Terminals will be chargeable. 

We do not have shuttle service to Al Maktoum Airport at the moment.

Please see below airport pick up /drop off option for your information. It is on chargeable basis.

Option One -- Minivan: 7 persons maximum (including adults & children) 5 pieces of luggage maximum.
Option Two -- Minivan: 10 persons maximum (including adults & children) 10 pieces of luggage maximum.
Option Three -- Bus: 33 persons and 33 pieces of luggage maximum (for groups).

Pick up from all Dubai Airport Terminals are chargeable at AED 150 per way per car & Drop off to all Dubai Airport Terminals are chargeable at AED 25 per room.

If you would like to reserve a pick up & drop off service, please share with us your flight details to our Reservation team / Reception 3 days in advance.


  • Luggage assistance
    Your luggage / handbags are carefully taken care by our colleagues.

  • Metro information
    If you would like to go to different attractions by Dubai Metro, please speak to our knowledgeable concierge colleagues.

  • Travelling Around Dubai guidelines
    You can approach our tourism desk (Asia Pacific Travels) for various tour packages.
  • Currency exchange
    10 currencies (US. dollars/Euro/Australia Dollars/Oman Riyals/Japanese Yen, Etc.) can be exchanged at our reception. For exchange rate please inquire at our reception.

  • ATM Machine
    Nearest ATM machine is located in Al Jadaf metro station which you can easily approach by shuttle bus.