Update in the Police computer details of all in house guests and Events in the hotel.
Ensure that passport scanning is done correctly by Front Desk colleagues, highlighting any mistakes to the Telephone Supervisor / Assistant Director of Front Office/ Director of Front Office.
Ensures that the updating of the information is done in a timely manner and that backlog at the Front Desk are kept to the minimum
Ensures accuracy in inputting the details in the Police computer as per the established standards by Police (CID) Department.
Check and ensure that the total guest count in the police system corresponds with that in Opera PMS at all times. Differences can only be temporary, must be investigated, followed up and resolved immediately.
Complete all filing of the documents in a neat and orderly manner.
When handling guests, provide courteous service and respond promptly to guest requests and complaints.
Develop a thorough knowledge of room rates, room locations, type of rooms.
Maintain a clean, pleasant and neat image to guests at all times.
Attend daily briefing and provide feedback on the shift’s occurrences.
Attend regular departmental meetings and provide input to improve departmental operations and services to guests.
Assist the Front Desk whenever required.
Ensure to provide prompt, courteous and efficient service to all guests, so as to achieve a high level of costumer satisfaction through personalized service from arrival till departure.
Interact with Guests as well as individuals outside the Hotel including, but not limited to Law Enforcement Agencies, Government Officials, other Chief Security Officers and members of the local community
Direct and coordinate the activities of all security personnel
Ensure that all Hotel areas and property are adequately secured at all times
Coordinate outside police agencies in the investigation and handling of crimes, accidents, etc., involving the Hotel, its Employees, or Guests
Prepares daily incident reports, requisitions, and other inter office memos
Ensure that all allegations of the crime and other incidents are investigated and recorded
Prepare annual Security goals
Liaise with department heads to ensure Hotel staff are adhering to established security procedures
Become a member of the appropriate Hotel Security Officers Association
Establish comprehensive key controls
Responsible for found property deposited with Security for safekeeping